Ordergroove is helping us activate valuable customer data in our CRM, e-Commerce and POS platforms to create increased loyalty and engagement through customers enrolled in the SPARK program. Ordergroove also offers unique expertise and data-driven insights on how to drive habitual customer buying behavior through innovative customer experiences.
With Ordergroove’s technology, data-driven insights and consumer expertise, we’re able to pursue a deeper and longer relationship with our customers, who love illy coffee and want to enjoy it at home. By offering the ‘illy a casa’ program at the optimal moment, we are making it easy and convenient to enjoy illy coffee through a premium subscription program. In return, we are experiencing increased customer satisfaction and lifetime value. It’s a win-win across the board.
After a thorough evaluation, we decided Ordergroove's proven technology and
“We do about 20% of our year’s business in December, so we wanted to get our subscription program live before the holiday. Ordergroove implemented quickly and effectively. Upon