Customer Success & Support

Grow subscriptions with expert guidance every step of the way

Offer unique incentives at every stage of the customer journey to boost subscriber enrollment, retention, and average order value.

What you can expect from us

Guided launch and implementation

Get your subscriptions up and running quickly and easily with out-of-the-box capabilities and the full support of our customer success team. We’ll help you launch a strong subscription experience that can immediately start converting one-time purchases into ongoing subscriptions.

Ongoing consultation and optimization

Maximize your subscription performance with quarterly business reviews, best-practice strategies, and live consulting sessions with our dedicated customer success team. Our mission is to help you find creative and effective ways to continue to build relationships with your customers.

Industry benchmarks and insights

Get access to industry benchmark data to see how your program stacks up against the competition. Plus, learn more about industry-specific subscription strategies and tactics in the Ordergroove knowledge base.

Self-serve support

Ordergroove partners with some of the fastest-growing subscription brands. Learn strategies that have worked for other leading merchants and apply them to grow your own business. Monthly newsletters, customer success stories, and roundtable discussions provide endless opportunities to learn and engage.

Shared merchant community

Whether you have a big strategy question or a quick request, we’ve got you covered. Find answers to common questions in our knowledge base or submit a support ticket through the merchant portal. Our helpful and experienced team is ready and willing to lend a hand.

We power subscriptions for the world’s fastest-growing merchants

How Furtuna Skin reduced their subscriber churn by 50% in 3 months

Furtuna Skin launched in 2019 to rave reviews and quickly built a loyal customer base. To ensure their shoppers always had access to their favorite beauty products, Furtuna Skin implemented subscriptions on Recharge later that year. However, their subscriptions didn’t grow as rapidly as they had hoped. The reason? Their subscription partner delivered a poor subscriber experience. To achieve their goals, Furtuna Skin needed to migrate to a new subscription platform.

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How Furtuna Skin reduced their subscriber churn by 50% in 3 months Featured Image

What would more predictable revenue do for you?

There’s only one way to find out.

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