Involuntary Churn Suite

Stop involuntary churn and maximize recurring revenue.

Collect up to 97% of scheduled recurring revenue by Diagnosing, Treating, and Preventing Involuntary Churn.

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Maximize Recurring Revenue Growth

A New Era of Churn Prevention

Ordergroove’s Involuntary Churn Suite gives you full visibility into the payment journey, more ways to recover revenue, and proactive tools to prevent failed payments–so you can unlock the full profitability of your subscription experience.

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Diagnose with precision

See exactly why recurring orders fail and which segments of revenue are slipping through the cracks.

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Treat with targeted solutions

Deploy advanced retry logic, A/B tests, and AI-powered recovery tools to capture more revenue.

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Prevent future churn

Drive subscriber behavior that proactively prevents payment risk with the right tools and nudges.

Increased visibility, smarter tools, more captured revenue

The old way? Blind retries and crossed fingers. The payment journey is too complex for guesswork.

Ordergroove’s Involuntary Churn Suite gives you visibility at every stage and the tools to stop revenue leakage and capture up to 97% of scheduled recurring revenue.

Stonewall Kitchen’s secret recipe for cross-channel subscription growth serves up 122% more orders year-over-year

View case study

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You’ve earned the revenue. Let’s help you capture it.

See what’s really going wrong

Visualize churn’s impact with the Recurring Revenue Waterfall, and take targeted action.

Recover more, intelligently

Optimize retries with advanced customization, A/B testing, or machine learning; no guesswork required.

Enterprise-grade flexibility

API-first tooling and integrations power unmatched customization.

Prevent churn before failed payments

Promote customer behaviors that address issues proactively.

Powerful tools to maximize revenue

Recurring Revenue Waterfall

Visualize your entire subscription revenue flow and pinpoint where leakage is happening across voluntary and involuntary churn.

Advanced Billing Attempt Visibility

Understand the exact reason why attempts fail. Track hard and soft declines over time, identify which retries succeed, and optimize your retry strategy based on real outcomes.

Recovery Optimizer

Customize retry logic by decline type, timing, frequency, and final attempt; or let Recovery Optimizer automatically build the best plan for you based on cross-merchant data.

Dunning and Subscriber Communication

Trigger smart, flexible communications across channels like Klaviyo, Attentive, or your ESP of choice to prompt payment updates and reduce churn.

API-first tooling

Access billing attempt APIs, configuration endpoints, and integrations with leading third-party tools for enterprise-level customization.

Ordergroove’s Recovery Optimizer was perfect because we were able to turn it on in just one click, and it generated results almost immediately.”

— Monica Gorycki, eCommerce Platform Manager, Stonewall Kitchen