Whether it was a baby-faced Ron Howard singing about the Wells Fargo wagon in The Music Man, or Pee Wee's excitement at seeing Reba the Mail Lady (played by a baby-faced S. Epatha Merkerson), we've always been excited at the prospect of something delivered to our front door.Read More
News / August 8, 2018
Is voice commerce the secret to better retailer/customer relationships?
As voice-controlled devices have become ubiquitous in consumers’ homes, cars, and offices, retailers are naturally exploring their options to have a voice in the crowd. After all, what better way to eliminate hurdles in online ordering than letting loyal customers simply declare "Alexa, reorder paper towels."Read More
subscription commerce / August 1, 2018
Subscriptions drive customer lock-in, but that's not necessarily bad for the customers.
In a recent op-ed over at The New York Times, University of Chicago economics professor Austan Goolsbee sounded an alarm around customer lock-in, the phenomenon where consumers rely on a single retailer for products or services because of high switching costs.Read More
News / July 24, 2018
Why Amazon's loyal subscribers didn't worry about tech glitches on Prime Day.
At the stroke of noon (Portland-time) on July 16, Amazon officially launched Prime Day, their annual attempt to digitize the stampede-inducing sales of Black Friday. Their efforts proved all too successful, with hordes of bargain-hunters trampling Amazon's servers and promptly flattening the site.Read More
News / July 12, 2018
Acquisition shows the growth of relationship commerce.
Retail is changing, and it’s changing fast. From the robots that are helping us manage supply chains; to the sensors that drive self-checkout, to the algorithms that are helping optimize our inventory decisions, there’s not one part of the industry that’s not being transformed by technology.Read More