Mention the term “data science” at a party and people’s eyes will glaze over; mention it an an investor meeting and suitcases of cash will materialize. Mention it anywhere else and people will congratulate you on combining two buzzy words into an even buzzier phrase, but will have very little idea of what you’re talking about.Read More
August 20, 2018
The week's biggest stories in retail technology.
It's late August, the time where executives of all stripes decamp to their various beach homes. But, like Shia LaBeouf taught is Wall Street 2, money never sleeps in the world of Relationship Commerce. Check out the latest headlines:Read More
August 16, 2018
There are too many obstacles facing consumers and brands.
Grocery Wars / August 10, 2018
Solving the last-mile could prove all-important for grocery chains
Voice Commerce / August 8, 2018
Is voice commerce the secret to better retailer/customer relationships?
As voice-controlled devices have become ubiquitous in consumers’ homes, cars, and offices, retailers are naturally exploring their options to have a voice in the crowd. After all, what better way to eliminate hurdles in online ordering than letting loyal customers simply declare "Alexa, reorder paper towels."Read More
August 1, 2018
Subscriptions drive customer lock-in, but that's not necessarily bad for the customers.
In a recent op-ed over at The New York Times, University of Chicago economics professor Austan Goolsbee sounded an alarm around customer lock-in, the phenomenon where consumers rely on a single retailer for products or services because of high switching costs.Read More
Prime Day Meltdown / July 24, 2018
Why Amazon's loyal subscribers didn't worry about tech glitches on Prime Day.
At the stroke of noon (Portland-time) on July 16, Amazon officially launched Prime Day, their annual attempt to digitize the stampede-inducing sales of Black Friday. Their efforts proved all too successful, with hordes of bargain-hunters trampling Amazon's servers and promptly flattening the site.Read More
Retail / July 12, 2018
Acquisition shows the growth of relationship commerce.
Retail is changing, and it’s changing fast. From the robots that are helping us manage supply chains; to the sensors that drive self-checkout, to the algorithms that are helping optimize our inventory decisions, there’s not one part of the industry that’s not being transformed by technology.Read More