Want to be your customer’s hero?

Anticipate her next order in any channel.

OrderGroove’s Relationship Commerce CloudTM makes you an indispensable part of your customers’ lives.

 

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OrderGroove is helping us activate valuable customer data in our CRM, e-Commerce and POS platforms to create increased loyalty and engagement through customers enrolled in the SPARK program. OrderGroove also offers unique expertise and data-driven insights on how to drive habitual customer buying behavior through innovative customer experiences.

John Hnanicek, Senior Vice President and Chief Customer Innovation & Technology Officer - The Vitamin Shoppe

Why does this matter?

Consumer expectations are changing.

"The driver of this increased velocity of marketplace change is innovations that are creating new customer expectations... customers often don't even realize their expectations are changing at all, let alone how fast."

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Customer touch points are everywhere.

"Every brand is trying to work its way into the consumer’s home. The path to purchase is continuously becoming more complex. Finding a place in the consumer’s home is all about creating new touchpoints to shorten the path to purchase."

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Amazon is dictating the retail agenda.

“The most recent Amazon unlock was the decision to exit the difficult business of episodic revenues. The recurring revenue relationship that Amazon has established with US households through Prime is second only to Microsoft’s Office franchise.”

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Drive relationships, not transactions, in everychannel.

OrderGroove Relationship Commerce Cloud

Our Order, Reorder and Subscription solutions
help you move beyond episodic transactions to deliver frictionless purchase and repurchase experiences that will strengthen and protect your customer relationships and drive market share.

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