Subscriptions in the midst of COVID-19

 

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Relationship Commerce Infographic

The rapid implementation of COVID-19 safety measures has meant that consumers are forced to reframe their lifestyle and shopping habits. As plenty of brick-and-mortar have temporarily shut their doors, Ordergroove has found a 40% enrollment increase in subscription programs across verticals. It’s more important than ever for buyers to obtain the goods they need in the safety of their homes.

Check out our latest infographic detailing the industry trends and changes we’ve seen in subscription services, and what this means for US shoppers.

The rapid implementation of COVID-19 safety measures has meant that consumers are forced to reframe their lifestyle and shopping habits. As plenty of brick-and-mortar have temporarily shut their doors, Ordergroove has found a 40% enrollment increase in subscription programs across verticals. It’s more important than ever for buyers to obtain the goods they need in the safety of their homes.

Check out our latest infographic detailing the industry trends and changes we’ve seen in subscription services, and what this means for US shoppers.

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kind-ordergroove-salesforce-commerce-cloud-subscription

“KIND was seeking a partner who could deliver a best-in-class technology platform and also offered a depth of experience in creating deeper and frictionless relationships with consumers. With market-changing solutions that go the distance to predict a customer’s next moment of need, Ordergroove has demonstrated that they can be that strategic partner.”

Jarid Lukin, VP of eCommerce at KIND

“Kiehl’s is committed to building strong relationships with consumers by creating a frictionless experience both in stores and across all digital channels. With consumer expectations rapidly evolving and a retail environment that’s in a continuous state of disruption, having a comprehensive Relationship Commerce platform and partner like Ordergroove is essential for achieving our vision.”

Julia Mavrodin, eCommerce and Digital Marketing, Kiehl's
gnc-ordergroove-salesforce-commerce-cloud-subscription

“The ability to offer an omnichannel subscription service through our partnership with Ordergroove has quickly gained traction and has been of tremendous value to our business. By offering customers an easy and flexible way to order and reorder their favorite products, whether in-store or online, we’re seeing enrollment in subscriptions rise and growth in recurring revenue.”

Tricia Toliver, Chief Financial Officer, GNC
illy name-ordergroove-salesforce-commerce-cloud-subscription

“With Ordergroove’s technology, data-driven insights and consumer expertise, we’re able to pursue a deeper and longer relationship with our customers, who love illy coffee and want to enjoy it at home. By offering the ‘illy a casa’ program at the optimal moment, we are making it easy and convenient to enjoy illy coffee through a premium subscription program. In return, we are experiencing increased customer satisfaction and lifetime value. It’s a win-win across the board.”

Andrea Vitale, illy

“After a thorough evaluation, we decided Ordergroove’s proven technology and team was the right fit for us to take our existing subscription programs to the next level. We are excited about the opportunity to leverage Ordergroove’s platform to further improve and expand our subscription offerings, and therefore, deliver an elevated and seamless experience for our customer which has always been our priority.”

Andy Molloy, Bare Escentuals