Ordergroove Privacy Policy
(updates as of April 17, 2023)
Ordergroove, Inc. (“Ordergroove”, “we,” “us,” or “our”), is committed to protecting and respecting your privacy. Ordergroove’s Relationship Commerce Cloud™ (the “Service”) offers a comprehensive suite of capabilities that simplifies the consumer ordering and reordering experience by enabling omnichannel retailers and brands to practice and achieve Relationship Commerce – across any and every channel.
This Privacy Policy (“Privacy Policy”) describes the types of information we collect, how we use the information, with whom we share it and the choices you (“you” or “your”), our users, can make about our collection, use and disclosure of your information via the Service or our internet website at https://www.Ordergroove.com (the “Website”). We also describe the measures we take to protect the security of your information and how you can contact us about our privacy practices.
Please review this Privacy Policy periodically as we may update it from time to time to reflect changes in our data practices, as described more fully below under “Privacy Policy Updates”.
This Privacy Policy applies to our “Clients”, top retailers and brands worldwide using the Service to enable customer-centric solutions in their e-commerce websites and applications (“Client Sites”); and to “Visitors” who are customers and other visitors to Client Sites integrating the Service, about whom we may receive Personal Information from our Clients when we are acting as a provider of the Service to our Clients, and who are visitors to our Website, who may also include Clients.
This Privacy Policy does not apply to information of any kind that we collect by means (including offline means) or from sources other than those specified herein.
As used in this Privacy Policy, “Personal Information” means any information or set of information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. “Personal Information” does not include information that is not associated with an identified or identifiable individual or information that is reported in the aggregate (provided that such aggregated information is not identifiable to a natural person or household), and does not include information as to which identifying characteristics have been removed without means reasonably likely to be used by any person to re-identify the natural person directly or indirectly. For purposes of this Privacy Policy, Personal Information encompasses both “personal data” as defined by the European Union’s General Data Protection Regulation (“GDPR”), the Colorado Privacy Act, the Connecticut Act Concerning Personal Data and Online Monitoring, the Utah Consumer Privacy Act, and the Virginia Consumer Data Protection Act (“VCDPA”) and “personal information” as defined by the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act,“CPRA”). Collectively, the foregoing EU and US state consumer privacy laws are referred to in this Privacy Policy as the “Consumer Privacy Laws”.
BY USING OUR WEBSITE OR SERVICES, OR BY SUBMITTING INFORMATION THROUGH OUR WEBSITE OR SERVICES, YOU AGREE TO THE TERMS OF THIS PRIVACY POLICY AND YOU EXPRESSLY CONSENT TO THE PROCESSING OF YOUR INFORMATION ACCORDING TO THIS PRIVACY POLICY.
NOTICE
Where Ordergroove collects or receives Personal Information about Visitors directly from Visitors, we will explain the purposes for which we collect and use such Personal Information, the types of third parties to which we disclose that information, and the choices and means, if any, we offer you for limiting the use and disclosure of Personal Information about you. This explanation will be provided as soon as practicable and, in any event, before we disclose your Personal Information or use such information for a purpose materially different than that for which it was originally collected or processed.
Where Ordergroove collects or receives Personal Information about Visitors from our Clients, which occurs when we are acting as a provider of Services to our Clients on Client Sites, we do so as a processor (under GDPR) and/or as a service provider (under CPRA and other US Consumer Privacy Laws) of Personal Information on behalf of our Clients. We will use such information in accordance with the notices provided to Visitors by our Clients and in accordance with the choices Visitors made with respect to such Personal Information, as communicated to us by our Clients.
Collection and Use of Information Through Our Website
Visitor- and Client-Provided Information: When Visitors visit our Website, we may collect certain types of Personal Information about you that you submit voluntarily. This information may include your name, address, email address and telephone number. This information may also include the communication content and metadata associated with the communication. This may occur when you send us an email, submit a website form requesting information about Ordergroove or our Service, use an on-site live chat service, or otherwise communicate with us. In addition, if you are accessing the Website or Service on behalf of a Client, you may provide certain information in order to manage the Client’s account, for example your name, email address and password. Our legal bases for processing this information is your consent, the performance of a contract between you and us and our legitimate interests, namely the proper administration of our Website and communications with Visitors.
We also collect certain Personal Information from Clients in order to manage their accounts, including credit card numbers and associated billing information. We refer to this information as “Billing Information”. Our legal basis for processing this information is the performance of a contract between our Clients and us.
Automatically-Collected Information: Whether you are a Visitor visiting our Website or acting on behalf of a Client in order to manage the Client’s account, we may receive additional information about you that is collected automatically. This additional information may include Internet protocol (IP) address, domain names, browser, device type, access times, the web pages you view, and other tracked user actions. This information may also include Cookies (defined below), web bugs, device information, and navigational data like Uniform Resource Locators (URLs), which we may use to gather information regarding the date and time of your visit, as well as your geo-location (from your IP address). “Cookies” are small pieces of information that a website sends to your browser; please see our Cookie Policy below for information about our use of Cookies. Our legal basis for processing this information is your consent and our legitimate interests, namely monitoring and improving our Website and our Service.
How We Use Information We Collect Through Our Website (i.e. from Visitors visiting our Website): We use information that we collect through our Website to respond to your requests, resolve problems, improve the quality of the Website and Service, and market our products or services and those of third parties to you. We use Billing Information from our Clients only for purposes of authentication and to process Client payments. With respect to any information that we collect or receive, we may also anonymize such information by removing identifying characteristics (if any) and aggregating it with the information of others. We may use such information to create compilations of aggregated data and/or statistics and reports, and any other uses without restriction. We may use all information we collect through our Website to comply with our legal and regulatory obligations, policies and procedures, and for internal administrative purposes.
Collection and Use of Information Through Client Sites
Visitor- and Client-Provided Information: We may process Personal Information about Visitors that is provided to us by our Clients that Visitors provide voluntarily when they visit Client Sites and use our Service. This information may include your name, email address, mailing address, billing address, credit card details and telephone number. This may occur when you register for services on our Client Sites. We may also process information relating to transactions that you enter into with our Clients on our Client Sites, including purchases of goods and services. This transaction information may include transaction details, such as purchase and shipping information, dates of purchase and purchase history. This transaction information may also include subscription information, including which goods and services are subscribed for, and subscriptions history, and credit card numbers and associated billing information. Our legal basis for processing this information is the legitimate interests of our Clients (data controller).
Automatically-Collected Information. We may process additional information about you that is provided to us by our Clients that is collected automatically when you visit Client Sites and use our Service. This additional information may include some of the same information we automatically collect about you when you visit our Website, as well as products or services you viewed. Our legal basis for processing this information is the legitimate interests of our Clients (data controller).
How We Use Information We Collect Through the Service: We use information about you provided to us by our Clients that you provide voluntarily and that is collected automatically when visiting Client Sites to provide our Service to our Clients; respond to your requests, resolve problems, improve the quality of the Service, and market our products or services and those of third parties to you. With respect to any information that we collect or receive, we may also anonymize such information by removing identifying characteristics (if any) and aggregating it with the information of others. We may use such information to create compilations of aggregated data and/or statistics and reports, and any other uses without restriction. We may use all information about you provided to us by our Clients that is collected when visiting Client Sites to comply with our legal and regulatory obligations, policies and procedures, and for internal administrative purposes.
CHOICE
(Disclosing Personal Information to Third Parties)
Ordergroove will offer you the opportunity to choose whether your Personal Information is to be used for a purpose materially different from the purpose for which it was originally collected or subsequently authorized by you.
Ordergroove does not request or knowingly receive or collect Sensitive Personal Information. Nonetheless, if at any point in the future Ordergroove receives or collects Sensitive Personal Information (defined below) about you, Ordergroove will not process such information about you for purposes other than those for which the information was originally obtained or subsequently authorized by you unless you explicitly consent to the processing, or as required or permitted, or where not prohibited by law or regulation. “Sensitive Personal Information” means Personal Information that reveals race, ethnic origin, political opinion, religious or philosophical beliefs, trade union membership, genetic data, biometric data where processed to uniquely identify a person, any information that concerns medical or health conditions or sex life, or information relating to the commission of a criminal offense.“Sensitive Personal Information” also includes “sensitive information” and “sensitive data” as defined by the Consumer Privacy Laws. Ordergroove may disclose your Personal Information: To third party vendors or service providers who help us provide the Service or the Website, including database hosting and data processing services, and assist us in responding to requests by you for information that you request (including your rights covered by the provisions in this Privacy Policy under “Accessing and Controlling Your Personal Information”); To third parties to whom you ask us to send your information; To a parent company, any subsidiaries, joint ventures, or other companies under a common control (collectively, “Affiliates”), provided that we require our Affiliates to honor this Privacy Policy; To a company that merges with us, acquires us, or purchases our assets, in which case such company may continue to process your Personal Information as set forth in this Privacy Policy; or If we believe in good faith that such disclosure is necessary to (a) resolve disputes, investigate problems, or enforce our Terms; (b) comply with relevant laws or to respond to requests from law enforcement or other government officials relating to investigations or alleged illegal activity or in connection with our own investigation of suspected or actual illegal activity, in which case we may (and you hereby authorize us to) disclose Personal Information without subpoenas or warrants served on us; or (c) protect and defend our rights or property or the rights and property of you or third parties; or (d) to prevent physical harm to an individual or financial loss.
Opting Out of Marketing Communications
If you receive marketing or promotional emails from us, you may unsubscribe at any time by following the instructions contained within the email or by sending an email to the address provided in the “Contact Us” section.
ACCOUNTABILITY FOR ONWARD TRANSFER
Our Website is hosted and the Service is provided in the United States of America. In the performance of our Service and business operations, Personal Information we collect or receive may be stored or transferred internationally throughout our organization and to our service providers or agents, in accordance with applicable data privacy laws. Transfers to third parties are covered by the provisions in this Privacy Policy under Notice and Choice.
Ordergroove will endeavor to obtain assurances that any such service provider or agent will provide at least the same level of privacy protection as is required by this Privacy Policy, and will notify Ordergroove if it makes a determination it can no longer meet this obligation.
We use model contractual clauses and other mechanisms approved by the European Union, Switzerland and the United Kingdom, respectively, for transfers of Personal Information from the European Economic Area (“EEA”), Switzerland and the United Kingdom.
Where we know that any third party to whom we have provided Personal Information is using or disclosing Personal Information in a manner contrary to this Privacy Policy, we will take reasonable steps to prevent or stop the use or disclosure. With respect to such onward transfers to agents, and to the extent we are responsible for the event, we will remain liable should our agents process Personal Information in a manner inconsistent with this Privacy Policy.
DATA SECURITY
We follow generally accepted industry standards to protect the information submitted to us, both during transmission and once we receive it. Taking into account the risks involved in the processing and the nature of the Personal Information we process, Ordergroove maintains appropriate administrative, technical and physical safeguards to protect Personal Information in our possession against accidental or unlawful destruction, accidental loss, unauthorized alteration, unauthorized disclosure or access, misuse, and any other unlawful form of processing. This includes, for example, firewalls, password protection and other access and authentication controls. We use SSL technology to encrypt data during transmission through public internet, and we also employ application-layer security features to further anonymize Personal Information.
However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. We cannot ensure or warrant the security of any information you transmit to us or store on the Service, and you do so at your own risk. We also cannot guarantee that such information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. If you believe your Personal Information has been compromised, please contact us as set forth in the “Contact Us” section.
We have a security incident response program designed to promptly respond to and escalate any potential privacy or security incident. If we learn of a security incident, we will inform you and the authorities of the occurrence of the breach in accordance with applicable law.
DATA INTEGRITY AND PURPOSE LIMITATION
We seek to use Personal Information only in ways that are compatible with the purposes for which it was collected or subsequently authorized by you. Ordergroove will take reasonable steps designed to ensure that only Personal Information that is relevant to its intended use, accurate, complete, current and otherwise reliable in relation to the purposes for which the information was obtained or is used by us for as long as we retain possession of such information. Ordergroove’s personnel have a responsibility to assist us in maintaining accurate, complete and current Personal Information. When acting as a provider of the Service to our Clients on Client Sites, Ordergroove endeavors only to process Personal Information that is relevant to the Service, and for purposes compatible with those for which the Personal Information was collected; wherever possible, such Personal Information is non-identified.
DATA RETENTION
We retain your information for as long as is necessary to provide the Services, at the end of which time we will either delete or anonymize the information. In determining how long to retain information, we consider the amount, nature and sensitivity of the information, the potential risk of harm from unauthorized use or disclosure of the information, the purposes for which we process the information, applicable legal requirements and our legitimate interests. The purposes for which we process information (as well as the other factors listed above) may dictate different retention periods for the same types of information. If you opt out of email marketing, we maintain your email on our suppression list for an extended time to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law. We may retain cached or archived copies of your information. Please note, however: In some cases, we store your information for longer periods in backup archives and/or as necessary to comply with our legal obligations and accounting requirements (but only so long as to satisfy such obligations and requirements), provided that in all such cases we will securely store the information and isolate it from any further processing until deletion is possible. In addition, as noted in the sections “Accessing and Controlling Your Personal Information” and “Your Rights and Choices” (under “Supplemental Privacy Notice for California Residents”) and “Your Rights and Choices” (under “Supplemental Privacy Notice for Virginia Residents”), if you exercise your rights to opt out of certain use of your information and/or your rights to have us delete your information, we may nonetheless maintain your information in our databases for an extended time in order to permit us to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable opt-out or deletion request, subject to exemptions under applicable law.
ACCESSING AND CONTROLLING YOUR INFORMATION
EU data protection law makes a distinction between organizations that process Personal Information for their own purposes (known as “controllers”) and organizations that process personal data on behalf of other organizations (known as “processors”). If you have a question or complaint about how your Personal Information is handled, these should always be directed to the relevant controller, since the controller has primary responsibility for your Personal Information.
NOTE: The following section reflects rights specific to EEA, Switzerland and United Kingdom residents recognized under the GDPR. Additional rights specific to residents of certain US states are set forth in a separate section at the end of this Privacy Policy (“Supplemental Privacy Notice for California Residents” and “Supplemental Privacy Notice for Virginia Residents”).
(For Visitors to Client Sites) When we are acting as a provider of our Service to our Clients on Client Sites, Ordergroove is a processor in respect of Personal Information about Visitors to Client Sites that Clients provide us. Ordergroove has no direct relationship with Visitors to Client Sites, and any such Visitors who seek to access or who seek to correct, amend, delete, or restrict their Personal Information should direct their requests to our relevant Client which has transferred such Personal Information to Ordergroove for processing. We will assist our Clients in fulfilling their obligations under applicable law to respond to such requests by individuals regarding their Personal Information.
(For Visitors to our Website) We are a data controller in respect of Personal Information that Clients provide us in managing their accounts and Visitors provide us when visiting our Site. Under laws in certain countries in which Ordergroove operates, Clients who manage their accounts through the Service and Visitors to our Website from those countries have a right to access Personal Information about themselves, and to correct and/or delete Personal Information that is inaccurate, incomplete or outdated, restrict processing of Personal Information, or port Personal Information to another entity. Ordergroove will, upon request, provide you with confirmation regarding whether Ordergroove is processing Personal Information about you, consistent with applicable law. In addition, upon your request, Ordergroove will take reasonable steps to correct and/or delete your Personal Information that is found to be inaccurate, incomplete or processed in a manner non-compliant with this Privacy Policy or applicable law, restrict, or port your Personal Information, except where the burden or expense of providing access would be disproportionate to the risks to your privacy, where the rights of persons other than you would be violated or where doing so is otherwise consistent with applicable law. Unless prohibited by applicable law, Ordergroove reserves the right to charge a reasonable fee to cover costs for providing copies of Personal Information that you request.
Please note that while any deletions will be reflected in active user databases (as updated within a reasonable period of time), we may retain Personal Information for backups, archiving, prevention of fraud and abuse, analytics, and satisfaction of other legal obligations we reasonably believe applicable. If you exercise your rights to have us delete your information, we may nonetheless maintain your information in our databases for an extended time in order to permit us to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable deletion request, subject to exemptions under applicable law.
You authorize us to use and disclose to third parties any new or modified information that you provide in accordance with this Privacy Policy, and you agree that we are under no obligation to delete or modify information that you have previously provided us as to which you have not instructed us to take such action. Please remember, however, if we have already properly disclosed some of your Personal Information to third parties (other than authorized subprocessors), we cannot access that Personal Information any longer and cannot force the deletion, modification or restriction of any such information by the parties to whom we have properly made those disclosures.
We may retain your Personal Information to comply with laws, prevent fraud, resolve disputes, troubleshoot problems, assist with any investigations, enforce our contracts, and take other actions otherwise permitted by law.
RECOURSE, ENFORCEMENT AND LIABILITY
Ordergroove encourages you to raise questions about our processing or disclosure of your Personal Information by contacting us, as set forth in the “Contact Us” section below.
Ordergroove will undertake reasonable efforts to investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy.
Any of our personnel that we determine are in violation of this Privacy Policy will be subject to disciplinary action up to and including termination of employment, where applicable.
FEEDBACK
If you provide feedback to us, we may use and disclose such feedback for any purpose, provided we do not associate such feedback with your Personal Information. We will collect any information contained in such feedback and will treat Personal Information therein in accordance with this Privacy Policy.
THIRD PARTIES NOT GOVERNED BY THIS PRIVACY POLICY
This Privacy Policy addresses only Ordergroove’s use and disclosure of information we collect from or about Visitors to our Website or to Client Sites integrating the Service, or acting on behalf of a Client in order to manage the Client’s account. The use and disclosure restrictions contained in this Privacy Policy do not apply to any third party and we do not control the privacy policies of third parties. If you disclose information to others, including to Visitors, you are subject to the privacy policies of those third parties where applicable.
The Website may contain links to other websites that are not owned or controlled by us. When you click on such a link, you will leave our Website and go to another site. During this process, another entity may collect Personal Information from you. We have no control over, do not review and are not responsible for the privacy policies of or content displayed on such other websites.
CHILDREN’S ONLINE PRIVACY PROTECTION ACT COMPLIANCE
In compliance with the requirements of COPPA (Children’s Online Privacy Protection Act), we do not collect any Personal Information from anyone under 13 years of age. Our Website and the Service are all directed to people who are at least 13 years old or older.
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Supplemental Privacy Notice for California Residents
In addition to the information contained above applicable to all users of our Website, this Privacy Notice for California Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the State of California (”consumers” or “you” or “your”). We adopt this notice to comply with the California Consumer Privacy Act of 2018 (as amended by the California Privacy Rights Act, “CPRA””) and any terms defined in the CPRA have the same meaning when used in this notice.
Sensitive Data
Certain information that we collect may be considered “Sensitive Data” as defined by the CPRA. Sensitive Data may include social security numbers and bank or credit card account information. Sensitive Data may also include information about your race or ethnicity.
We do not sell Sensitive Data to third parties, and we do not share this information with third parties except as described below in the section entitled “Sharing Personal Information”.
The types of Sensitive Data we collect are:
To opt-out of us collecting your Sensitive Data, you can either click the opt-out button on our Website or you can opt out by submitting a verifiable request using one of the contact methods provided below.
Information We Collect
Our Website and our Service (on Client Sites) collect Personal Information. In particular, our Website and our Service have collected the following categories of Personal Information from consumers within the last twelve (12) months:
| Category | Examples | Collected on the Website? | Collected on the Service (on Client Sites)? |
| A. Identifiers | A real name, Internet Protocol address, email address, or other similar identifiers. | YES | YES |
| B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) | A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some Personal Information included in this category may overlap with other categories. | YES | YES |
| C: Protected classification characteristics under California or federal law | Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information). | NO | NO |
| D. Commercial information | Records of personal property, products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. | NO | YES |
| E. Biometric information | Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data. | NO | NO |
| F. Internet or other similar network activity | Browsing history, search history, information on a consumer’s interaction with a website, application, or advertisement. | YES | YES |
| G. Geolocation data | Physical location or movements. | YES | NO |
| H. Sensory data | Audio, electronic, visual, thermal, olfactory, or similar information. | NO | NO |
| I. Professional or employment-related information. | Current or past job history or performance evaluations. | NO | NO |
| J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)). | Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records. | NO | NO |
| K. Inferences drawn from other Personal Information. | Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. | NO | NO |
Personal information does not include:
We obtain the categories of Personal Information listed above from the following categories of sources:
Use of Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that Personal Information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed the following categories of Personal Information for a business purpose:
Categories: A, B, D, F and G above.
We disclose your Personal Information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any Personal Information.
Your Rights and Choices
The CPRA provides California residents with specific rights regarding their Personal Information. This section describes your CPRA rights and explains how to exercise those rights. Our obligations differ depending on whether we received your Personal Information through our Clients, or we obtained it through our Website.
Personal Information Collected Through Client Sites
When we receive and process Personal Information from our Clients for their business purposes, Ordergroove is a “service provider” to our Clients in respect of Personal Information about Visitors to Client Sites that Clients provide us. Ordergroove has no direct relationship with Visitors to Client Sites, and any such Visitors who seek to access or who seek to correct, amend, or delete their Personal Information should direct their requests to our relevant Client which has transferred such Personal Information to Ordergroove for processing. We will assist our Clients in fulfilling their obligations under the CPRA to respond to such requests by individuals regarding their Personal Information.
Personal Information Collected Through Our Website
If we receive a request from you seeking to exercise your CPRA rights regarding your Personal Information that we collected through our Website, we will comply with your request in a timely manner.
Your Rights Under CPRA
Right to Opt-Out to Certain Collection and Use of Personal Information
The CPRA provides California Residents with specific rights regarding their ability to opt-out of the collection and use of collected Personal Information.
IMPORTANT NOTICE REGARDING BROWSER OPT-OUT SIGNALS:As of the most recent date that we amended this Privacy Policy, we do not recognize and comply with a consumer’s browser opt-out preference signal as a valid consumer request to opt-out of the sale or sharing of Personal Information and to limit the use of Sensitive Data.
The following opt-out rights are granted to California residents:
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and verify your request, we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Exercising Access, Data Portability, Deletion, and Opt-Out Rights
To exercise the access, data portability, deletion, and opt-out rights described above, please submit a verifiable consumer request to us by either:
Only you or a person registered with the California Secretary of State that you authorize to act on your behalf, may make a verifiable consumer request related to your Personal Information. You may also make a verifiable consumer request on behalf of your minor child.
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. In the event we find we cannot comply with a request, you will have the right to appeal this determination. You can appeal the denial of a request by emailing us at support@ordergroove.com. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you exercise your rights to opt out of certain use of your information and/or your rights to have us delete your information, we may nonetheless maintain your information in our databases for an extended time in order to permit us to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable opt out or deletion request, subject to exemptions under applicable law.
Non-Discrimination
We will not discriminate against you for exercising any of your CPRA rights. Unless permitted by the CPRA, we will not:
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Supplemental Privacy Notice for Virginia Residents
In addition to the information contained above applicable to all users of our Website and our Service, this Privacy Notice for Virginia Residents supplements the information contained in our Privacy Policy above and applies solely to all visitors, users, and others who reside in the Commonwealth of Virginia (“consumers” or “you”). We adopt this notice to comply with the Virginia Consumer Data Protection Act of 2021 (“VCDPA”) and any terms defined in the VCDPA have the same meaning when used in this notice.
Information We Collect
Our Website and our Service (on Client Sites) collect Personal Information. For particulars on the types of Personal Information our Website and our Service have collected from consumers within the last twelve (12) months, please refer to the chart under the Supplemental Privacy Notice for California Residents.
Use of Personal Information
We may use or disclose the Personal Information we collect for one or more of the following business purposes:
We will not collect additional categories of Personal Information or use the Personal Information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Sharing Personal Information
We may disclose your Personal Information to a third party for a business purpose. When we disclose Personal Information for a business purpose, we enter a contract that describes the purpose and requires the recipient to keep that Personal Information confidential and not use it for any purpose except performing the contract.
In the preceding twelve (12) months, we have disclosed Categories A, B, D, F and G of Personal Information, as listed under the Supplemental Privacy Notice for California Residents, for a business purpose.
We disclose your Personal Information for a business purpose to the following categories of third parties:
In the preceding twelve (12) months, we have not sold any Personal Information.
Your Rights and Choices
The VCDPA provides Virginia residents with specific rights regarding their Personal Information. This section describes your VCDPA rights and explains how to exercise those rights. Our obligations differ depending on whether we received your Personal Information through our Clients, or we obtained it through our Website and Service.
Personal Information Collected Through Client Sites
When we receive and process Personal Information from our Clients for their business purposes, Ordergroove is a “service provider” to our Clients in respect of Personal Information about Visitors to Client Sites that Clients provide us. Ordergroove has no direct relationship with Visitors to Client Sites, and any such Visitors who seek to access or who seek to correct, amend, or delete their Personal Information should direct their requests to our relevant Client which has transferred such Personal Information to Ordergroove for processing. We will assist our Clients in fulfilling their obligations under the VCDPA to respond to such requests by individuals regarding their Personal Information.
Personal Information Collected Through Our Website
If we receive a request from you seeking to exercise your VCDPA rights regarding your Personal Information that we collected through our Website, we will comply with your request in a timely manner.
Right to Opt-Out to Certain Collection and Use of Personal Information
The VCDPA provides Virginia residents with specific rights regarding their ability to opt-out of the collection and use of collected Personal Information. The following opt-out rights are granted to Virginia residents:
Access to Specific Information and Data Portability Rights
You have the right to request that we disclose certain information to you about our collection and use of your Personal Information over the past 12 months. Once we receive and verify your request, we will disclose to you:
Deletion Request Rights
You have the right to request that we delete any of your Personal Information that we collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers to delete) your Personal Information from our records, unless an exception applies.
We may deny your deletion request if retaining the information is necessary for us or our service providers to:
Exercising Access, Data Portability, Deletion, and Opt-Out Rights
To exercise the access, data portability, deletion, and opt-out rights described above, please submit a verifiable consumer request to us by either:
You may only make a verifiable consumer request for access or data portability twice within a 12-month period. The verifiable consumer request must:
We cannot respond to your request or provide you with Personal Information if we cannot verify your identity or authority to make the request and confirm the Personal Information relates to you. Making a verifiable consumer request does not require you to create an account with us. We will only use Personal Information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format
We endeavor to respond to a verifiable consumer request within 45 days of its receipt. If we require more time (up to 90 days), we will inform you of the reason and extension period in writing. If you have an account with us, we will deliver our written response to that account. If you do not have an account with us, we will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. The response we provide will also explain the reasons we cannot comply with a request, if applicable. In the event we find we cannot comply with a request you can appeal this determination. You can appeal the denial of a request by emailing us at support@ordergroove.com. For data portability requests, we will select a format to provide your Personal Information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you exercise your rights to opt out of certain use of your information and/or your rights to have us delete your information, we may nonetheless maintain your information in our databases for an extended time in order to permit us to comply with your request. We may delete or de-identify your information sooner if we receive a verifiable opt-out or deletion request, subject to exemptions under applicable law.
Non-Discrimination
We will not discriminate against you for exercising any of your VCDPA rights. Unless permitted by the VCDPA, we will not:
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CHANGES TO THIS PRIVACY POLICY
This Privacy Policy is subject to revision from time to time on a going-forward basis. We will post any revised version of the Privacy Policy on this page. If we make any material changes to it, we may also send you notice thereof to the last email address you have provided to us. Continued use of our Service following notice of such changes will indicate your acknowledgement of such changes and agreement to be bound by the terms and conditions of such changes.
CONTACT US
If, for whatever reason, you have any questions, comments, complaints or compliments about the privacy of our Service or this Website, please contact our email support via the address listed below. Please also use our email address if you believe you have received a marketing communication from Ordergroove that you feel makes use of your Personal Information in an unauthorized or unwelcome way.
Phone: (866) 253-1261
Website: http://www.ordergroove.com
Our support email: support@ordergroove.com
Postal Address: 382 NE 191st Street, Suite 56661 Miami, FL 33179, ATTN: Privacy Officer
This Privacy Policy was last revised: April 17, 2023.
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This section explains what Cookies are, how we use Cookies and similar technologies on our Website and our Service and what you can do to manage how Cookies are used.
WHAT ARE COOKIES?
A Cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website and Service. The Cookie will collect information relating to your use of our Website, information about your device such as the device’s IP address and browser type, demographic data and, if you arrived at our Website or our Service via a link from third party site, the URL of the linking page.
In addition to Cookies, our Website and email marketing communications may use web beacons. A web beacon, also known as a tracking pixel, is a line of code which is used by a website or email marketing communications. A web beacon is often invisible because it is only 1 x 1 pixel in size with no color. A web beacon can also be known as a web bug, 1 by 1 GIF, invisible GIF and tracker GIF.
WHAT ARE THE DIFFERENT TYPES OF COOKIES AND HOW DO WE USE THEM?
Essential – These are Cookies which are essential for the running of our Website and the Service. Without these Cookies, parts of our Website and Service would not function. These Cookies do not track where you have been on the internet and do not gather information about you that could be used for marketing purposes.
Examples of how we may use essential Cookies include:
Examples of how we may use functional Cookies include:
Analytical Performance – Analytical performance Cookies are used to monitor the performance of our Website, for example, to determine the number of page views and the number of unique users our Website and Service has. We use this information to improve user experience or identify areas of the Website and Service which may require maintenance. The information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes.
Examples of how we may use analytical Cookies include:
Third Party Cookies – You may notice on some pages of our Website and Service that Cookies have been set that are not related to us. When you visit a page with content embedded from, for example, Vimeo, these third party service providers may set their own Cookies on your device. We do not control the use of these third party Cookies and cannot access them due to the way that Cookies work, as Cookies can only be accessed by the party who originally set them. Please check the third party websites for more information about these Cookies.
HOW CAN YOU MANAGE OR OPT OUT OF COOKIES?
Cookies, including those which have already been set, can be deleted from your hard drive. You can also change the preferences/settings in your web browser to control Cookies. In some cases, you can choose to accept Cookies from the primary site, but block them from third parties. In others, you can block Cookies from specific third parties, or clear out all Cookies. Deleting or blocking Cookies may reduce functionality of the Website and the Service. To learn more about how to reject Cookies, visit www.allaboutcookies.org or go to the help menu within your internet browser. If you experience any problems having deleted Cookies, you should contact the supplier of your web browser.
Opting out of Analytical Performance Cookies
We use Google Analytics and Hubspot for Website Analytics Cookies. If you would like to opt out of Google Analytics Cookies, please do so by clicking on the link below:
Google Analytics – https://tools.google.com/dlpage/gaoptout
FURTHER INFORMATION AND CONTACT DETAILS
If you have any questions about or if you would like more information on the Cookies that we use and their purposes, please contact us as set forth in the “Contact Us” section below.