Customer satisfaction and retention are the most impactful metrics for eCommerce brands – no wonder it’s usually top on the list of priorities for executives as they try to counteract rising CAC. But what strategies, tactics, and technologies work best?
Ordergroove teamed up with leading eCommerce tools, Gorgias, Yotpo, Shipbob, and Loop to get to the bottom of this question.
Watch this webinar to learn:
- How leading brands use eCommerce tools to improve retention and CSAT.
- How to build a CSAT strategy and expedite growth by leveraging solutions.
- Effective CSAT and retention metrics to track for continued optimization.