Webinar

From Store to Door: How Pet Valu’s Subscriptions Drive Omnichannel Growth

35:57 | August 14, 2025

Few brands bridge the gap between online and in-store subscriptions. The ones that do unlock the holy grail of retail.

Hear from Scott Johnston, VP of eCommerce & Customer Experience at Pet Valu, as he shares how their new incentive strategy, utilizing Subscribe & Pick Up In Store, is driving profitable growth and recurring foot traffic across their 700+ stores.

In this fireside chat, you’ll learn how to:

  • Bridge retail and eCommerce growth with Subscribe and Pickup In-Store (SAPIS)
  • Design an incentive strategy that goes beyond enrollment to drive LTV
  • Promote subscriptions effectively across multiple channels

Few brands bridge the gap between online and in-store subscriptions. The ones that do unlock the holy grail of retail.

Hear from Scott Johnston, VP of eCommerce & Customer Experience at Pet Valu, as he shares how their new incentive strategy, utilizing Subscribe & Pick Up In Store, is driving profitable growth and recurring foot traffic across their 700+ stores.

In this fireside chat, you’ll learn how to:

  • Bridge retail and eCommerce growth with Subscribe and Pickup In-Store (SAPIS)
  • Design an incentive strategy that goes beyond enrollment to drive LTV
  • Promote subscriptions effectively across multiple channels
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