New Research Shows the Projected Impact of Subscription Programs in 2020

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Retail 2020: Recurring Revenue Delivers Results

2020 promises to be a huge year for customer loyalty. Retailers are looking for effective ways to increase customer retention, increase sales, and promote repeat transactions, and thus recurring revenue programs are growing faster than ever.

According to NAPCO Research:

77% of these retailers report that a recurring revenue model is a “prerequisite for doing business.
65% of retailers report that recurring customers provide “greater profitability.”
87 percent of brands and retailers are seeing the revenue contribution from their recurring revenue programs grow substantially year-over-year

Download the report to learn more about the lasting benefits of recurring revenue programs and how they’re projected to grow and further influence retail in 2020.

Retail 2020: Recurring Revenue Delivers Results

2020 promises to be a huge year for customer loyalty. Retailers are looking for effective ways to increase customer retention, increase sales, and promote repeat transactions, and thus recurring revenue programs are growing faster than ever.

According to NAPCO Research:

77% of these retailers report that a recurring revenue model is a “prerequisite for doing business.
65% of retailers report that recurring customers provide “greater profitability.”
87 percent of brands and retailers are seeing the revenue contribution from their recurring revenue programs grow substantially year-over-year

Download the report to learn more about the lasting benefits of recurring revenue programs and how they’re projected to grow and further influence retail in 2020.

DOWNLOAD THE REPORT

“KIND was seeking a partner who could deliver a best-in-class technology platform and also offered a depth of experience in creating deeper and frictionless relationships with consumers. With market-changing solutions that go the distance to predict a customer’s next moment of need, Ordergroove has demonstrated that they can be that strategic partner.”

Jarid Lukin, VP of eCommerce at KIND

“Kiehl’s is committed to building strong relationships with consumers by creating a frictionless experience both in stores and across all digital channels. With consumer expectations rapidly evolving and a retail environment that’s in a continuous state of disruption, having a comprehensive Relationship Commerce platform and partner like Ordergroove is essential for achieving our vision.”

Julia Mavrodin, eCommerce and Digital Marketing, Kiehl's

“With Ordergroove’s technology, data-driven insights and consumer expertise, we’re able to pursue a deeper and longer relationship with our customers, who love illy coffee and want to enjoy it at home. By offering the ‘illy a casa’ program at the optimal moment, we are making it easy and convenient to enjoy illy coffee through a premium subscription program. In return, we are experiencing increased customer satisfaction and lifetime value. It’s a win-win across the board.”

Andrea Vitale, illy

“After a thorough evaluation, we decided Ordergroove’s proven technology and team was the right fit for us to take our existing subscription programs to the next level. We are excited about the opportunity to leverage Ordergroove’s platform to further improve and expand our subscription offerings, and therefore, deliver an elevated and seamless experience for our customer which has always been our priority.”

Andy Molloy, Bare Escentuals