When this many retailers, strategic planners, marketers, technologists, and a few robots are swarming the Jacob Javits Convention Center, it can mean only one thing — NRF 2019: Retail’s Big Show has arrived. Check out some of the best moments from Day 2.
Hubert Joly, CEO and Chairman of Best Buy, highlighted the BOPIS success story.
40% online orders are picked up in store and growing. Because it’s so convenient, you can pick up in store in an hour. - Hubert Joly Chairman & CEO @BestBuy #NRF2019 #coresightresearch pic.twitter.com/0qobDQ94Ir— Coresight Research (@CoresightNews) January 13, 2019
Here’s Target’s CEO Brian Cornell on the continued success of brick and mortar in a digital world.
He was talking to a packed house.
Cornell also reaffirmed that consumers must always be top of mind.
.@Target CEO Brian Cornell: It doesn’t matter if you’re a big or small company, you need 4 keys to stay evolving:— NRF Foundation (@NRFFoundation) January 14, 2019
1. Start with the consumer in every decision.
2. Invest in yourselves.
3. Reinvest in stores, tech, fulfillment and your teams.
4. Disrupt yourselves. #NRF2019 pic.twitter.com/8QnNCvfU26
Kroger CEO Rodney McMullen is similarly customer-driven.
And survey numbers bear that out.
McMullen also threw down the mantle against a few tech giants.
Kroger CEO Rodney McMullen is coming for the ad industry at #NRF and says “we help get what they want when they want with immediate feedback” in regards to competing with Facebook and Google. pic.twitter.com/T3wvDKhw9w— Hilary Milnes (@hilarymilnes) January 13, 2019
How are you going to help those customers? JD.com’s Head of Robotics research has some ideas.
“Customers always demand more—faster and better. That’s why AI can help not only in the warehouse but in last mile delivery” Hui Cheng, head of robotics research in Silicon Valley for JD #NRF #futureofretail pic.twitter.com/Q6yOKWW7EP— JD.com (@JD_Corporate) January 14, 2019
Kara Swisher dropped some knowledge.
And her podcasting partner-in-crime, Scott Galloway predicted the future (well, 2019 at least).
There were robots...
...and food trucks.
As well as Mark Ronson, apparently.
And don’t miss our CEO Greg Alvo’s talk tomorrow.