When this many retailers, strategic planners, marketers, technologists, and a few robots are swarming the Jacob Javits Convention Center, it can mean only one thing — NRF 2019: Retail’s Big Show has arrived. Check out some of the best moments from Day 2.
Hubert Joly, CEO and Chairman of Best Buy, highlighted the BOPIS success story.
40% online orders are picked up in store and growing. Because it’s so convenient, you can pick up in store in an hour. - Hubert Joly Chairman & CEO @BestBuy #NRF2019 #coresightresearch pic.twitter.com/0qobDQ94Ir
— Coresight Research (@CoresightNews) January 13, 2019
Here’s Target’s CEO Brian Cornell on the continued success of brick and mortar in a digital world.
Eye-opening stat of the day (so far) from @NRFBigShow: 3 out of 4 of Target's digital sales were fulfilled by a store -- CEO Brian Cornell. #NRF2019 @Target @NRFnews pic.twitter.com/ZCugdjRFHd
— Mike Cassidy (@mikecassidy) January 14, 2019
He was talking to a packed house.
.@Target CEO Brian Cornell packs the house during his fireside chat with NRF’s president and CEO Matthew Shay. #nrf2019 pic.twitter.com/mV47DQpNnP
— NRF Big Show (@NRFBigShow) January 14, 2019
Cornell also reaffirmed that consumers must always be top of mind.
.@Target CEO Brian Cornell: It doesn’t matter if you’re a big or small company, you need 4 keys to stay evolving:
— NRF Foundation (@NRFFoundation) January 14, 2019
1. Start with the consumer in every decision.
2. Invest in yourselves.
3. Reinvest in stores, tech, fulfillment and your teams.
4. Disrupt yourselves. #NRF2019 pic.twitter.com/8QnNCvfU26
Kroger CEO Rodney McMullen is similarly customer-driven.
“Retail will solve problems for the customer and be purpose driven.” @kroger CEO Rodney McMullen on retail’s future. #NRF2019 #RestockKroger pic.twitter.com/wxr1hvsm5F
— NRF (@NRFnews) January 13, 2019
And survey numbers bear that out.
Retail priorities for 2019: Customer experience is still top of mind. @ihl_group @Infor #nrf2019 pic.twitter.com/E0mnbWs0Iy
— Infor Retail (@InforRetail) January 13, 2019
McMullen also threw down the mantle against a few tech giants.
Kroger CEO Rodney McMullen is coming for the ad industry at #NRF and says “we help get what they want when they want with immediate feedback” in regards to competing with Facebook and Google. pic.twitter.com/T3wvDKhw9w
— Hilary Milnes (@hilarymilnes) January 13, 2019
How are you going to help those customers? JD.com’s Head of Robotics research has some ideas.
“Customers always demand more—faster and better. That’s why AI can help not only in the warehouse but in last mile delivery” Hui Cheng, head of robotics research in Silicon Valley for JD #NRF #futureofretail pic.twitter.com/Q6yOKWW7EP
— JD.com (@JD_Corporate) January 14, 2019
Kara Swisher dropped some knowledge.
“If you’re going to exist in a physical space, you want to have something else no one will have.” - @karaswisher #NRF2019 pic.twitter.com/yWux5PdBke
— NRF (@NRFnews) January 14, 2019
And her podcasting partner-in-crime, Scott Galloway predicted the future (well, 2019 at least).
Hey, people of #NRF2019 taking photos of @profgalloway's predictions slide: all the content in this @L2_Digital blog post. https://t.co/fgvF47wmxT
— Heike Young 👩🏼💻 (@YoungHeike) January 14, 2019
There were robots...
The APPR - aka the autonomous product picking robot from @IAMRobotics at @NRFBigShow #NRF19 #NRF #Retail #retailtech #Robots #automation #grocery pic.twitter.com/xpVSEGc1ZV
— Evan Kirstel at #NRF2019 w @ATTbusiness (@evankirstel) January 13, 2019
...Bloody Marys...
Looking for a liquid lunch? Come by booth 4455 and grab your Bloody Mary! #nrf2019 #skavacommerce pic.twitter.com/3QDvy7eqnc
— Skava (@skava) January 14, 2019
...and food trucks.
“Food Truck Alley” is a brilliant alternative to Javits Center food in principle except that it’s negative 7 thousand degrees out. #NRF2019 ❄️ pic.twitter.com/hQKktiVOiJ
— Anne Riley Moffat (@A_Riley17) January 14, 2019
As well as Mark Ronson, apparently.
🥁 Drumroll please... announcing super producer and DJ @MarkRonson will rock the #NRF2019 Big Party. 🎧 https://t.co/KwR1IlV0wq pic.twitter.com/3kQ8iQsHmR
— Commerce Cloud (@CommerceCloud) January 9, 2019
And don’t miss our CEO Greg Alvo’s talk tomorrow.
Excited to talk Relationship Commerce and recurring revenue for retail at @NRFBigShow on Tuesday at 2:45pm! #NRF2019 pic.twitter.com/dFC57gCDI2
— Greg Alvo (@gregalvo) January 14, 2019
